Terms of Service

These Terms of Service are an agreement between you and Pledgely Inc., a corporation incorporated under the federal laws of Canada ("Pledgely", "we", "us"). They cover your use of the pledgely.org website and the Pledgely apps. By purchasing, installing, or using our apps or website, you agree to these terms. If you agree on behalf of an organization, you confirm that you have the authority to bind that organization, and "you" means that organization.

Pledgely builds Salesforce-native apps that install as managed packages inside your Salesforce org, and runs the pledgely.org website. Pledgely SMS and Pledgely Forms are available today. Our other apps are in development, and we describe them as planned or in development until they are released. We may add, change, or discontinue features over time.

Our apps and website are for businesses, nonprofits, and their staff. You must be old enough to enter into a contract in your jurisdiction and able to agree to these terms. The services are not intended for children.

We currently sell directly. Pricing is published on our pricing page, in United States dollars, and is billed annually by invoice. If you install one of our apps through the Salesforce AppExchange in the future, Salesforce's own terms may also apply to that installation, in addition to these terms.

Fees are billed annually, in advance, by invoice, at the prices published on our pricing page or in your order. Prices do not include sales taxes such as GST, PST, HST, or their local equivalents, and you are responsible for paying those. Fees are non-refundable. Where we offer a free tier, such as the Pledgely Forms free tier, it is free and has no time limit. We do not offer a free trial.

Each paid subscription runs for a one-year term. Subscriptions do not renew automatically. Before your term ends, we will contact you about renewal and any price changes, and your subscription renews only when you agree to renew. If you do not renew, your paid subscription ends at the end of the term. Where a free tier exists, you may continue to use it.

Some of our apps connect to accounts you hold with other providers, such as Twilio or SendGrid. You are responsible for those accounts, including their fees, their terms, the numbers and domains you use, and the messages and content you send through them. You are responsible for using our apps in compliance with the law, including consent and anti-spam requirements, and in compliance with your agreement with Salesforce.

You agree not to use our apps or website to do anything unlawful, infringing, harmful, deceptive, or abusive. You agree not to resell or sublicense the apps without our written permission, not to attempt to copy or reverse engineer them except to the extent the law expressly allows, and not to interfere with or disrupt the services or their security features.

You own your data. Pledgely does not keep a separate copy of your Salesforce records and does not hold standing access to your org. The records our apps create live in your Salesforce org. We access your org only when you grant us access, and only for the time you grant it, to help with support.

Pledgely owns the apps, the website, and their content, and all related intellectual property. During your subscription, we grant you a limited, non-exclusive, non-transferable right to use the apps and website for your own business purposes, subject to these terms. If you give us feedback or suggestions, we may use them without any obligation to you.

Paid plans include email support from the people who build the apps, provided on a commercially reasonable-efforts basis. We do not guarantee a specific response time under a standard plan. A guaranteed response target is available only if you purchase a separate Priority Support plan, which states its own commitments. Any response time we mention elsewhere is a target, not a contractual guarantee.

To the fullest extent permitted by law, the apps, the website, and all related services are provided "as is" and "as available", without warranties of any kind, whether express or implied. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted, error-free, or secure. Our apps run inside your Salesforce org and depend on Salesforce and on the provider accounts you connect, whose availability and performance we do not control. Some warranties cannot be excluded under applicable law. Where that is the case, those warranties are limited to the greatest extent the law permits.

To the fullest extent permitted by law, Pledgely will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, lost revenue, lost data, or lost goodwill, arising out of or relating to the services or these terms, even if we have been advised of the possibility of those damages. Pledgely's total liability for all claims arising out of or relating to the services or these terms will not exceed the total fees you paid Pledgely in the three months before the event that gave rise to the claim. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law.

You will defend, indemnify, and hold harmless Pledgely from and against any claims, damages, losses, and expenses arising out of or relating to your data, your use of the services, the provider accounts you connect, or your breach of these terms or of the law.

We may suspend or terminate your access to the apps or website if you fail to pay when due and do not correct it after we give you notice and a reasonable chance to fix it, if you materially breach these terms, or if you use the services unlawfully or in a way that causes harm. Where technically supported, we may deactivate, suspend, or limit your licenses and access. On termination, you must stop using and uninstall the apps. Because your Salesforce records live in your own org and we keep no copy, ending this agreement does not remove your records from your org. Either party may also choose not to renew, as described in the term and renewal section. The sections of these terms that by their nature should survive, including fees owed, intellectual property, disclaimers, limitation of liability, and indemnification, will survive termination.

We may update the apps, the website, and these terms. When we change these terms, we will post the updated version with a new effective date and make reasonable efforts to notify you of material changes. If you continue to use the services after a change takes effect, you accept the updated terms.

These terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada, without regard to conflict-of-laws rules. You agree that the courts of British Columbia have exclusive jurisdiction over any dispute arising out of or relating to these terms or the services, and you consent to venue in those courts.

These terms are the entire agreement between you and Pledgely about the services and replace any earlier understanding on the subject. If any part of these terms is found unenforceable, the rest stays in effect. Our failure to enforce a term is not a waiver of it. You may not assign these terms without our consent; we may assign them as part of a merger, acquisition, or sale of our business. Notices to us can be sent to support@pledgely.org.

Questions about these terms can be sent to support@pledgely.org.